Swissport Cargo Services

Swissport International Ltd., which is owned by Ferrovial, a leading European infrastructure and service corporation based in Spain, provides ground services for over 70 million passengers and 3.5 million tonnes of cargo a year on behalf of some 650 client companies. With its workforce of around 30 000 personnel, Swissport is active at 187 airports in 43 countries on five continents. Swissport Cargo Services is the world's largest dedicated air cargo ground services company.

Project - Replacement Air Cargo Handling System
The Swissport organization used an 'in-house' developed Air Cargo Handling System. The main system architecture and database structure was set-up by Origin in India. Mid 1997 the project was taken over by Tata Consultancy Services (TCS) in India

This system called 'CaSCade', was rolled-out in all Swissport stations world-wide. The available functionality in the system met most of the business requirements, however because of the database structure and two-layer architecture the maintenance, development and release management was costly and inefficient. The solution also didn't match policy of Swissport to centralize applications a much as possible.

Project Responsibilities
In 2003, Swissport decided to replace CaSCade by off-shelve software and contracted SweetHill Consultants to support this project.

Project Deliverables

• Project Management including project plan and proposal for the executive board of Swissport
  
• Change Management involving users and management in the process
  
• Initial software selection process creating a long list of various software products and vendors
  
• Fit-Gap analyses of available products in the market
  
• Software selection process including RFI, RFP and contract negotiation
  
• CargoSpot selected as new system
  
• Modification of the software to suit the needs of Swissport
  
• Defining and testing customs interfaces word-wide (UK, USA, Canada, Singapore, Belgium, Germany, Netherlands South Africa)

• Introduce bar-coding and intelligent use of handheld scanning devices globally, including successful introduction of the pilot at Brussels Airport.
• Redesign and documentation of all business process in UML Uses Cases using Enterprise Architect  

Currently SweetHill staff still supports the following activities

• Implementation of the software

• General support & helpdesk
  

back